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Vet Terms and Conditions


Welcome to our Facebook Page/Website. If you continue to browse and use this Facebook Page/Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and Facebook Page/Website disclaimer, govern Sacred Souls Pet Funerals relationship with you in relation to your use of this Facebook Page/Website. By using this Facebook Page/Website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Sacred Souls Pet Funerals and “You” and “Your” refers to you, the client, visitor, Facebook Page/Website user or person using our Facebook Page/Website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our Facebook Page/Website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our Facebook Page/Website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Sacred Souls Pet Funerals rights and obligations to each other.


It is an essential pre-condition to you using our Facebook Page/Website that you agree and accepts that is not legally responsible for any loss or damage you might suffer related to your use of the Facebook Page/Website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the Facebook Page/Website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular, Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 , Sacred Souls Pet Funerals liability for any breach of a term of this agreement is limited to the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again. You must be over 18 years of age to use this Facebook Page/Website and to purchase any goods or services.


Sacred Souls Pet Funerals may from time to time provide on its Facebook Page/Website, links to other Facebook Page/Website and information on those Facebook Page/Website for your convenience. This does not necessarily imply sponsorship, endorsement, approval or arrangement between Sacred Souls Pet Funerals and the owners of those Facebook Page/Website. Sacred Souls Pet Funerals takes no responsibility for any of the content found on the linked Facebook Page/Website Sacred Souls Pet Funerals Facebook Page/Website may contain information provided by third parties for which Sacred Souls Pet Funerals accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, Sacred Souls Pet Funerals absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Sacred Souls Pet Funerals gives no warranty that the documents, goods, or services will be free of errors, that defects will be corrected, or that our Facebook Page/Website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its Facebook Page/Website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Sacred Souls Pet Funerals to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At Sacred Souls Pet Funerals, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Sacred Souls Pet Funerals respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email.


Sacred Souls Pet Funerals does not and will not sell or deal in personal or customer information. We may, however, use it in a general sense without any reference to your name, or your information to create marketing statistics, identify user demands and assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its Facebook Page/Website and its services but not for any other use.


Sacred Souls Pet Funerals may be required, in certain circumstances, to disclose information in good faith and where Sacred Souls Pet Funerals is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Sacred Souls Pet Funerals, its customers or third parties.


If you are in the business of creating similar documents, goods, or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Sacred Souls Pet Funerals. Sacred Souls Pet Funerals expressly excludes and does not permit you to use or access its Facebook Page/Website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term Sacred Souls Pet Funerals will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. Sacred Souls Pet Funerals reserves the right to exclude and not permit any person from using its Facebook Page/Website or any of the documents and information contained on it.


This Facebook Page/Website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the Facebook Page/Website for the purposes of sale or use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this Facebook Page/Website. Sacred Souls Pet Funerals expressly reserves all copyright and trademark in its Facebook Page/Website and in all documents and information on its Facebook Page/Website and reserves the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other Facebook Page/Website or other forms of electronic retrieval system.


These terms and conditions represent the whole agreement between you and Sacred Souls Pet Funerals concerning your use and access to Sacred Souls Pet Funerals Facebook Page/Website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and Sacred Souls Pet Funerals that results in litigation then you must submit to the jurisdiction of the courts of QLD.


Sacred Souls Pet Funerals will use all reasonable means to protect the confidentiality of the customer's personal details while in our possession or control. We will not knowingly share any of the customer’s personal details with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in our privacy policy.


Sacred Souls Pet Funerals will not charge the customer any dishonour fee. Sacred Souls Pet Funerals will contact the customer to discuss the next suitable day to make payment. Sacred Souls Pet Funerals will not be held responsible if the customer has been charged any fees from their banking institution.


Sacred Souls Pet Funerals will charge merchant service fees for the payment method supplied to Afterpay, Zippay, Vetpay and any other institutes that is provided. The merchant service fee will be charged in accordance with the amount by law


All goods and services include Goods and Services Tax (GST). Fees will change in line with any government GST rate changes.


It is up to the customer to advise Sacred Souls Pet Funerals immediately of any change of address or contact details. Addresses outside of Sacred Souls Pet Funerals service area will be refunded subject to refund provisions.


It is up to the customer to advise Sacred Souls Pet Funerals immediately of any changes to your credit/debit card, such as the expiry date or card number.


Sacred Souls Pet Funerals will transfer your clients’ pets in our trading days and hours. We will do our utmost to transfer same day. We are available to transfer from you clinic after hours at the request of your client, which will incur an After Hours Fee. If your clinic requests Sacred Souls Pet Funerals to collect your clients pet due to you cold facilities are at capacity. The Vet Clinic will be responsible for the After Hours Call Out Fee.


Sacred Souls Pet Funerals can provide your clinic with our ID Tags which are to be placed on the deceased transfer bag with all information. If we don’t service your clinic generally and your client request Sacred Souls Pet Funerals to assist in their pets aftercare. Your clients pet must have all identification information on the transfer bag.


Sacred Souls Pet Funerals will hold your clients pet for a certain amount of time. If your client has not finalized their pet cremation service and or made payment. The pet will be returned to the vet clinic for the clinic to do what is necessary.


Pets that have contagious diseases (PARVO) or snake bites MUST be place in double transfer bags. Transfer bag must clearly be labelled BIO HAZZARD to protect our staff and their living pets.

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